Product Designer (SAAS Service Team)

Barcelona, Spain Permanent TechnologyRef: 159

Our client is looking for an exceptional Product Designer with SaaS experience. The company is on a mission to create the best EV charging experience to users all over the world. This is an exciting opportunity for a service designer to innovate electric vehicle charging solutions for homes, businesses and cities. They aim to reduce the world's dependence on fossil fuels by creating technology that makes charging simple and efficient. The team is made up of visionary engineers and makers, working across three different continents. They have also recently closed on investment, bringing the total Series A round to over €20M.

The Role:

  • Experience with SaaS products is essential
  • Turning inputs into actionable strategies and designs
  • Working closely with process owners, product owners and final business users
  • Improving the quality of the customer experience while bringing value to the company
  • Working with a multidisciplinary team of designers and experts to create solutions that exist in the whole product ecosystem
  • Working closely to the development team to find a good balance between technical feasibility and customer experience
  • Taking concepts forward and working hand-in-hand with partners to implement services in a variety of settings
  • Planning and conducting primary, secondary research
  • Synthesising research and building insights, framing problems, and providing recommendations that enable teams to generate and iterate solutions
  • Applying design thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables
  • Planning and co-facilitating workshops internally and externally
  • Creating project deliverables, such as project plans, discussion guides for research, insights reports and presentations among other materials relevant to the client challenge
  • Coordinating work activities across different teams
  • Supporting the business plan and brand vision

You, the Product Designer:

  • Ability to identify and solve complex problems
  • Hands-on design expert
  • Specialised in user-centred design practices, with an understanding of inclusive design
  • Ability to communicate with business stakeholders
  • Internal ambassador of the team’s culture around data and analytics
  • Experience of helping the product team drive towards shippable solutions
  • Ability to influence product teams through data-based recommendations
  • Belief in the product - a genuine drive to empower people to create, use and share renewable energy in ways they never imagined