Service Designer

Barcelona, Spain Permanent TechnologyRef: 139

Our client is on a mission to create the best EV charging experience to users all over the world. This is an exciting opportunity for a service designer to innovate electric vehicle charging solutions for homes, businesses and cities. The company is aiming to reduce the world's dependence on fossil fuels by creating technology that makes charging simple and efficient. The team is made up of visionary engineers and makers, working across three different continents. They have also recently closed on investment, bringing the total Series A round to over €20M.

The Role:

  • Turning inputs into actionable strategies and designs.
  • Working closely with process owners, product owners and final business users
  • Improving the quality of the customer experience while bringing value to the company
  • Working with a multidisciplinary team of designers and experts to create solutions that exist in the whole product ecosystem
  • Taking concepts forward and working hand-in-hand with partners to implement services in a variety of settings
  • Planning and conducting primary, secondary research
  • Synthesising research and building insights, framing problems, and providing recommendations that enable teams to generate and iterate solutions
  • Applying design thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables
  • Planning and co-facilitating workshops internally and externally
  • Creating project deliverables, such as project plans, discussion guides for research, insights reports and presentations among other materials relevant to the client challenge
  • Coordinating work activities across different teams (Business and other IT services)
  • Setting KPIs and metrics to evaluate analytics solution given a particular use case
  • Supporting the business plan and brand vision

You, the Service Designer:

  • Systems thinker, able to identify and solve complex problems
  • Hands on design expert
  • Ability to communicate with business stakeholders in the process of service design, training and knowledge transfer
  • Internal ambassador of the team’s culture around data and analytics
  • Experience of helping the product team drive towards shippable solutions
  • Ability to influence product teams through data-based recommendations
  • Belief in the product - a genuine drive to empower people to create, use and share renewable energy in ways they never imagined